7dgames operates under a clear set of legal terms that govern how your account, your data, and your activity on this platform are handled. Access to our services depends on your local law and eligible regions — read these terms carefully before you start.
Account eligibility by region
Data handling and retention
Nagad and Bank Transfer context
Published support routes
JURISDICTION AND SCOPE
How Our Policy Applies to You
These legal terms apply to every account registered on 7dgames and to every session conducted through our platform, whether on mobile or desktop. Eligibility to access our services depends entirely on the laws of your local jurisdiction and the eligible regions we serve — we do not make a blanket claim of availability in any market. Where local law restricts or prohibits access to online gaming platforms, those restrictions take full precedence over anything stated here. For account holders in Bangladesh, transactions processed through Nagad and Bank Transfer fall within the scope of these terms. Any deposit, withdrawal or wallet movement tied to those rails is governed by the conditions set out here and by the terms of the payment provider itself. Neither rail is exempt from our standard account verification requirements. We update these terms when our operational conditions change. The current version replaces all prior versions, and continued use of your account after an update constitutes acceptance. If you have a question about a specific clause, the right place to raise it is through our published support route — not through a third-party intermediary. Account access, transaction history and correspondence are all subject to the retention periods described in the trust section below.
Nagad
Bank Transfer
Bangladesh eligible regions
Account verification
WHAT THIS COVERS
Explore What Falls Inside This Policy
Not every part of your experience on this platform is governed by the same rules. Some elements fall squarely within our policy; others sit with third-party providers or depend on your own jurisdiction. Here is how we draw those lines.
Account Access
Your login credentials, session data, and account-level permissions are governed by these terms. We control the access layer; you are responsible for keeping your credentials secure. Any access from an ineligible region remains your responsibility under local law.
Transactions
Deposits and withdrawals processed through Nagad or Bank Transfer are within scope. Transaction records are stored under our retention policy. Disputes about a specific transfer must be raised with us first, not directly with the payment provider.
Site Content
Game content delivered by studios available in our lobby — including titles from JDB, Bigtime Gaming, Habanero, and Spadegaming — is subject to each studio's own licensing terms. We host access to that content; we do not govern its internal mechanics or certification.
Third-Party Services
External links, payment provider portals, and identity verification partners operate under their own terms. We are not liable for what happens on a third-party site or app once you leave our platform. Check their policies separately.
YOUR ACCOUNT RIGHTS
Open Your Account to Review Your Rights
You have concrete actions available to you under these terms. Knowing them puts you in a stronger position if a question ever comes up about your account, your data, or a transaction. Start from the account dashboard: your transaction history is available there in a filterable log, and your registered contact details can be reviewed directly in the profile section. If something in your account record looks wrong — a name, a registered mobile number, or a saved payment detail — the correction path runs through account settings first. If the change requires identity verification, the platform will show you exactly what documents are needed. We do not process correction requests submitted through an unofficial channel. For anything that cannot be resolved through the account interface, our published support route is the right next step. Raise your question in writing so there is a record on both sides.
Review Your Records
Your full transaction log is visible in the account dashboard. Filter by date or payment method — Nagad or Bank Transfer — to locate a specific entry. No request to support is needed for standard history access.
Correct Account Details
Update your registered name, mobile number, or contact email through the profile section. Changes that affect verification status will trigger a re-check. Follow the steps shown on screen rather than contacting support first.
Raise a Policy Question
Send your question through the support channel listed on this site. Include your account reference number and the specific clause you are asking about. Written queries get a written response you can keep.
Request Account Support
For access issues — locked accounts, unrecognised sessions, or payment queries — use the published support route. Describe the issue clearly and include any relevant transaction ID so the team can locate the record quickly.
POLICY CONTACT PATHS
Browse Support Routes for Policy Queries
Every policy question has a published path to an answer. Use the route that fits your query type — account corrections go one way, transaction disputes another. We keep these routes visible so you always know where to start.
Live Chat
Open the chat widget from any page on 7dgames to reach the support team directly. Use this for account access issues, transaction queries tied to Nagad or Bank Transfer, and anything that needs a fast back-and-forth.
Email Support
For formal policy queries or written correction requests, use the support email published in the contact section of this site. Include your account ID and a clear description of the issue so the team can respond accurately.
Help Centre
The on-site help section covers common account and policy topics in detail. Check it first for questions about transaction records, account verification steps, and how data retention works on this platform.
DATA AND SECURITY
Switch to a Secure Account View
Account security and data handling are not afterthoughts here — they are built into how the platform operates. Here is what we do and what you can expect.
Data Handling
We collect only the account and transaction data needed to run your session and process payments through Nagad or Bank Transfer. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those providers require to complete a transaction.
Cookies and Session Data
We use cookies to keep your session active across pages and to remember your device for faster login. You can review and manage cookie settings through your browser. Disabling cookies may affect how the platform loads on your device.
Account Security
Your account is protected by password authentication and, where enabled, a verification step on login. If you see a session you do not recognise in your account activity log, change your password immediately and contact support through the published channel.
Retention and Deletion
We retain account and transaction records for the period required by our operational obligations. When you close an account, we follow a defined retention schedule before data is removed. To request details of that schedule, contact us through the support email listed on this site.
POLICY QUESTIONS ANSWERED
Check the Answers to Common Policy Questions
These are the questions we see most often about how our legal terms work in practice.
Does this policy apply to me if I am in Bangladesh?
Access to 7dgames depends on your local law and whether Bangladesh falls within our eligible regions at the time you use the platform. These terms apply to any account that successfully registers and accesses the service. If local law restricts access, that restriction takes precedence over anything in these terms.
How do I find my transaction history for a Nagad or Bank Transfer payment?
Log in and go to the account dashboard. Your transaction log lists every deposit and withdrawal with the payment method, date, and status. You can filter by method to isolate Nagad or Bank Transfer entries. No support request is needed for standard history access.
Can I correct the name or mobile number registered to my account?
Yes. Go to the profile section of your account and follow the fields shown there. If the change affects your verification status, the platform will prompt you for the documents needed. Do not send correction requests through chat — the account interface is the right path first.
What data does 7dgames collect and why?
We collect account registration details, session data, and transaction records. This data is used to run your account, process payments through Nagad or Bank Transfer, and meet our operational obligations. We do not share your data with third parties beyond what payment processing requires.
How long does 7dgames keep my account data after I close my account?
We follow a defined retention schedule after account closure. The exact period depends on operational and compliance requirements. To get the specific timeline for your account data, contact us through the support email published on this site and include your account reference.
Who do I contact if I have a dispute about a specific clause in these terms?
Send your query to the support email listed in the contact section of this site. Write out the specific clause you are questioning and include your account ID. Written queries receive a written response, which gives you a clear record of the exchange for your own reference.